See The WIF

Refund Policy

For the Website Identity Framework

What to do if you are unhappy with your purchase

If you are unhappy with your purchase and you do not feel that The Website Identity Framework (The WIF®) is a good fit for your business, then you may be eligible for a refund if your purchase was made within the last 7 days.

Please email me at imogen@umbrelladigitalmedia.co.uk to let me know and we can take it from there.

Refund policy details

The small print: 

1. Refunds are made purely at the discretion of Imogen Allen of Umbrella Digital Media and creator of The Website Identity Framework (The WIF®)

2. No refunds will be eligible after 7 days from the date of purchase.

3. As this is a digital product and cannot be physically returned if the course content has been consumed, downloaded or implemented then no refunds will be made, even within the 7-day refund eligibility period. 

Feedback

If you are unhappy with the product, I am always very open and would rather have a conversation to discover a resolution. I welcome all feedback so I can make the experience a better one for all who purchase this product. Simply drop me an email at the above address or through the  WIF support page. I’d be glad to hear from you.